A Model of View-Based Enterprise Business Service Quality Evaluation Framework
نویسندگان
چکیده
The symbiosis between an enterprise architecture and service-oriented architecture results in so-called service-oriented enterprise architecture and brings up new problems for serviceoriented enterprise systems engineering. One of the most important is a business service quality definition, specification and evaluation. The paper proposes a formal model of enterprise business service quality evaluation framework to encompass and balance all the viewpoints and perspectives on an enterprise business service quality.
منابع مشابه
Data envelopment analysis in service quality evaluation: an empirical study
Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...
متن کاملProviding an Enterprise Architecture Framework Model for Laboratory Information Management Systems by Service Oriented Approach
Background and Aim: Laboratories are one of the most important scientific and research centers. Laboratory information management systems provide a platform for recording the information and collaborating between researchers. The main purpose of this study was suggesting an organizational architecture model of laboratory information management systems. Materials and Methods: This study was a ...
متن کاملProviding a Multidimensional Measurement Model for Assessing Mobile Telecommunication Service Quality (MS-Qual)
Because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. A multidimensional measurement model (MS-Qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...
متن کاملAn Integrated Enterprise Resources Planning (ERP) Framework forFlexible Manufacturing SystemsUsing Business Intelligence (BI)Tools
Nowadays Business intelligence (BI) tools provide optimal decision making, analyzing, controlling and monitoring of operations in enterprise systems like enterprise resource planning (ERP) and mainly refer to strong decision making methods used in online analytical processing, reporting and data analysis, such as improve internal processes, analysis of resources, information needs analysis, red...
متن کاملA Framework for Evaluating Cloud Computing User’s Satisfaction in Information Technology Management
Cloud computing is a new discussion in enterprise IT. It has already become popular in terms of distributed technology in some companies. It enables managers to setup and run the intended businesses by avoiding excessive spending on computers, software and hiring expert staff, which proves to be cost effective. Cloud computing also helps users pay for the IT services without spending massive am...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
- Informatica, Lith. Acad. Sci.
دوره 24 شماره
صفحات -
تاریخ انتشار 2013